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e:Service Lifecycle Suite
|  Description | |  Downloads | | Product details | | References | | Service companies | | Screenshots | | Product comparison | | Product website |
Having been underestimated for a long time, today's service centers represent one of the most important areas of a business. Here, customer contacts are established and customer retention is build as key competive advantage.
You know this, of course. But you might ask yourself: How can I organize my service center to become more efficient and customer oriented? We know how: with the e:Service Lifecycle Suite.
The e:Service Lifecycle Suite by empolis is the tool for improving your service center processes. With it you will achieve thes following:
increased customer satisfaction
fewer calls on the hotline with self-service
more efficiency and sustainability
reduced initial skill adaptation training times
reduced operating costs
Different aspects will determine your success:
The knowledge base needs to be accepted and used by your staff The cost of information management needs to be acceptable Website content of the service center needs to be up-to-date
The e:Service Lifecycle Suite enables easy creation and management of daily knowledge, for users of various levels and training, ranging from the customer to service expert. With the Suite your employees receive just the tools that they need to have convenient and structured access to relevant knowledge - no matter whether it is stored externally or internally.
The e:Service Lifecycle Suite can support numerous different processes in any type of organisation by means of integrated workflows: from creation, use or distribution of knowledge.
It analyses call tracking systems automatically to store reoccurring problem-solution cases intelligently, thereby making knowledge reusable.
With the empolis e:Service Lifecycle Suite you don't just purchase a technology but you will be able to tap into 15 years of content and knowlege management experience as well our in-depth know-how of complex service processes.
Make use of the full potential of your service center organization. Our customers, such as Siemens, General Electric and United Technologies have already done so.
The e:Service Lifecycle Suite provides solutions for two specific application areas: Call Center Knowledge Base Solution and Web Self Service Solution. | | Description | | Downloads | | Product details | | References | | Service companies | | Screenshots | | Product comparison | | Product website |
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